You can’t win ‘em all, but we sure come close!
We survey our customers, and we ask about their interaction from the initial call to the final outcome – the overall experience in writing. When measured over the last two years, our customers have given us and average of 4.5 / 5 stars. That’s 90% customer satisfaction! In our complex & changing industry, exceeding customer expectation is not an easy task, but the responses have stayed consistent throughout the years. Customer loyalty is also on the rise with more repeat customers and referrals – thank you! All of the customer survey responses are either handwritten with signature or emailed with return addresses – fully documented and available for independent review and scrutiny – unlike what Yelp does!
The natural stone industry is constantly developing, but our commitment to staying on top of the game has remained, since 1987. Give us a call today!